jilivo Terms & Conditions

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and jilivo ("jilivo," "we," "us," or "our") governing your access to and use of the jilivo online gaming platform, including all games, features, promotions, and services available at jilivo.xyz and any associated mobile applications or platforms (collectively, the "Platform").

By accessing the Platform, creating a jilivo account, making a deposit, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

Eligibility

To register and use the jilivo Platform, you must satisfy all of the following eligibility requirements at all times:

1. You must be at least 21 years of age. This is a strict requirement under Philippine law governing casino-style gambling. jilivo enforces this requirement rigorously and will verify your age during the Know Your Customer (KYC) process.
2. You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
3. You must be physically located in the Philippines or in a jurisdiction where accessing online gaming platforms is lawful at the time of use.
4. You must not be a current employee, contractor, director, officer, or agent of jilivo, or an immediate family member of any such person.
5. You must not have been previously excluded, suspended, or banned from the jilivo Platform or any affiliated platform.
6. You must have full legal capacity to enter into a binding contract under Philippine law.
7. You must not be registered on any self-exclusion list maintained by jilivo or any applicable regulatory body.

jilivo reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension or closure.

Account Registration

To access real-money games and services on jilivo, you must register a player account. The following conditions apply to account registration:

1. One Account Per Person: Each individual may hold only one active jilivo account. Opening multiple accounts — whether under the same or different names, email addresses, or payment methods — is strictly prohibited and will result in the closure of all associated accounts.
2. Accurate Information: You must provide accurate, complete, and truthful information during registration, including your full legal name, date of birth, residential address, and valid contact details. Providing false or misleading information constitutes a material breach of these Terms.
3. KYC Verification: jilivo is required to verify the identity of all players before processing withdrawals and in certain other circumstances. You agree to provide any documentation requested, including but not limited to a government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license), proof of address, and proof of payment method ownership.
4. Account Ownership: Your jilivo account is personal to you and may not be transferred, sold, or shared with any other person. You may not allow any third party to access or use your account.
5. Registration Currency: All jilivo accounts are denominated in Philippine Peso (PHP / ₱). All deposits, wagers, winnings, and withdrawals are processed in PHP unless otherwise specified.

jilivo reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for such refusal.

Account Security

You are solely responsible for maintaining the confidentiality and security of your jilivo account credentials, including your username, password, and any two-factor authentication (2FA) codes. The following obligations apply:

• You must choose a strong, unique password for your jilivo account and must not reuse passwords from other services.
• You must not share your login credentials with any other person under any circumstances.
• You must notify jilivo immediately if you suspect unauthorized access to your account, by contacting our support team via live chat or email.
• All activity conducted through your account — including wagers placed and withdrawals requested — will be deemed to have been authorized by you unless you have notified jilivo of a security breach in advance.
• jilivo will never ask for your password via email, live chat, or any other communication channel. Any communication purporting to be from jilivo that requests your password should be treated as fraudulent.

jilivo employs 256-bit SSL encryption across all pages and transactions. However, jilivo cannot be held liable for losses arising from your failure to maintain the security of your account credentials.

Deposits & Withdrawals

All financial transactions on the jilivo Platform are subject to the following terms:

Deposits:

• Deposits may be made via GCash, PayMaya (Maya), BPI, BDO, Metrobank, and other payment methods listed on the Platform at the time of deposit.
• Minimum and maximum deposit amounts apply per transaction and per payment method. Current limits are displayed on the deposit page within your account.
• jilivo does not accept deposits from third-party payment sources. All deposits must originate from a payment account registered in your own name.
• Deposits are credited to your jilivo account balance upon confirmation from the relevant payment provider. GCash and PayMaya deposits are typically instant.

Withdrawals:

• Withdrawals will only be processed to a payment account that has been verified as belonging to you. jilivo does not process withdrawals to third-party accounts.
• Before your first withdrawal, you must complete KYC verification to the satisfaction of jilivo's compliance team.
• Withdrawal processing times vary by payment method. GCash withdrawals are typically processed within 15 minutes. Bank transfers (BPI, BDO, Metrobank) are typically processed within 1–3 business hours.
• Minimum and maximum withdrawal amounts apply. Current limits are displayed on the withdrawal page within your account.
• jilivo reserves the right to conduct additional verification checks before processing any withdrawal, particularly for large amounts or where unusual account activity has been detected.
• Withdrawals of bonus-derived winnings are subject to the applicable wagering requirements being met in full prior to withdrawal.

All amounts are denominated in Philippine Peso (₱). jilivo does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.

Bonuses & Promotions

jilivo offers various bonuses, free bets, cashback offers, and promotional incentives to eligible players. All such offers are subject to the following general conditions, in addition to any specific terms attached to each individual promotion:

• Wagering Requirements: Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier is specified in the terms of each individual promotion.
• Eligibility: Bonuses are available to eligible registered players only. jilivo reserves the right to determine eligibility at its sole discretion. Bonuses are not available to players who have self-excluded or who are subject to account restrictions.
• One Bonus at a Time: Unless otherwise stated, only one bonus may be active on your account at any given time. Opting into a new bonus while another is active may result in the forfeiture of the existing bonus.
• Abuse Prevention: jilivo actively monitors accounts for bonus abuse, including but not limited to: multi-accounting, collusion, arbitrage betting, and the use of automated software. Any account found to be abusing bonuses will have the relevant bonus and associated winnings voided, and the account may be suspended.
• Expiry: Bonus funds and free bets expire if not used within the timeframe specified in the relevant promotion. Expired bonuses cannot be reinstated.
• Modification and Withdrawal: jilivo reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, subject to honoring commitments already made to players who have opted in.

Game Rules & Fair Play

All games available on the jilivo Platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules in addition to these Terms.

• RNG Certification: All virtual games on jilivo use certified Random Number Generation (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are independently tested and certified.
• Live Dealer Games: Live casino games are streamed from professionally managed studios with trained dealers. All live game outcomes are determined in real time and are final once the round is closed.
• Malfunction Policy: In the event of a technical malfunction, game error, or system failure, jilivo reserves the right to void affected bets and return stakes to players. Winnings generated as a result of a malfunction are not valid and will not be paid out.
• Disconnection: jilivo is not responsible for losses incurred as a result of internet disconnection or device failure on the player's end. Where a game round is interrupted due to a disconnection, the outcome will be determined by the game server's recorded state at the time of disconnection.
• Bet Limits: Minimum and maximum bet limits apply to all games. These limits are displayed within each game interface and may be adjusted by jilivo at any time.

Prohibited Conduct

The following conduct is strictly prohibited on the jilivo Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Registering more than one account, or registering on behalf of another person.
• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Using the Platform if you are under 21 years of age.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game.
• Colluding with other players to manipulate game outcomes or exploit bonus offers.
• Engaging in any form of money laundering, fraud, or other financial crime through the Platform.
• Attempting to reverse-engineer, hack, or otherwise interfere with the Platform's software, systems, or security measures.
• Exploiting software bugs, errors, or vulnerabilities. Any such vulnerabilities must be reported to jilivo immediately and must not be exploited for personal gain.
• Using the Platform for any purpose other than personal entertainment gaming.
• Engaging in abusive, threatening, or harassing behavior toward jilivo staff or other players.

Responsible Gaming

jilivo is committed to promoting responsible gaming and providing tools to help players maintain control over their gaming activity. We recognize that for some individuals, gambling can become problematic, and we take our duty of care seriously.

The following responsible gaming tools are available to all jilivo players directly from the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your jilivo account.
• Session Time Limits: Set a maximum duration for each gaming session. You will receive a notification when your session limit is approaching.
• Cooling-Off Periods: Take a break from gaming for a defined period (24 hours to 30 days) without permanently closing your account.
• Self-Exclusion: Permanently or temporarily exclude yourself from the jilivo Platform. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
• Reality Checks: Receive periodic notifications during play reminding you of the time elapsed and the amount wagered in your current session.

jilivo enforces the 21+ age requirement strictly and will not knowingly permit underage individuals to access the Platform. If you are concerned about a minor accessing jilivo, please contact our support team immediately.

For more information on our responsible gaming practices and available support resources, please visit our Responsible Gaming page.

Intellectual Property

All content on the jilivo Platform, including but not limited to software, source code, game content, graphics, logos, trademarks, trade names, text, images, audio, video, and the overall look and feel of the Platform (collectively, "jilivo Content"), is owned by or licensed to jilivo and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any jilivo Content without prior written consent.
• Modify, adapt, translate, or create derivative works based on jilivo Content.
• Use any jilivo trademarks, logos, or brand elements in any manner without prior written authorization.
• Scrape, crawl, or systematically extract data from the Platform.

Any unauthorized use of jilivo Content may result in account termination and may expose you to civil or criminal liability under applicable Philippine and international intellectual property laws.

Limitation of Liability

To the fullest extent permitted by applicable law, jilivo's total liability to you in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your jilivo account in the thirty (30) days immediately preceding the event giving rise to the claim.

jilivo shall not be liable for any of the following, whether direct or indirect:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data.
• Loss of business opportunity or goodwill.
• Any indirect, consequential, special, or punitive damages.
• Losses arising from internet connectivity issues, device failure, or third-party service outages beyond jilivo's reasonable control.
• Losses arising from your failure to comply with these Terms or to maintain the security of your account.

Nothing in these Terms shall limit or exclude jilivo's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.

The Platform is provided on an "as is" and "as available" basis. jilivo makes no warranties, express or implied, regarding the Platform's availability, accuracy, reliability, or fitness for a particular purpose.

Privacy & Data Protection

jilivo collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms and is incorporated herein by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key points regarding your data:

• Your personal data is collected for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and improving the Platform.
• jilivo does not sell your personal data to third parties for marketing purposes.
• Your data may be shared with regulatory authorities, law enforcement agencies, and payment processors where required by law or necessary to operate the Platform.
• You have the right to access, correct, and request deletion of your personal data, subject to jilivo's legal obligations to retain certain records.

For full details on how jilivo handles your personal information, please review our Privacy Policy.

Termination & Account Closure

Closure by You: You may close your jilivo account at any time by contacting our support team. Upon closure, any remaining balance (after deducting any applicable bonus funds subject to wagering requirements) will be returned to you via your verified payment method, subject to completion of any outstanding KYC requirements.

Suspension or Closure by jilivo: jilivo reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete KYC verification within a reasonable timeframe.
• Suspected fraudulent activity, money laundering, or other financial crime.
• Provision of false or misleading information during registration or at any subsequent time.
• Conduct that jilivo reasonably believes poses a risk to the integrity of the Platform or to other players.
• Regulatory requirement or instruction from a competent authority.

Where an account is closed by jilivo due to a breach of these Terms, jilivo reserves the right to withhold any balance pending investigation. Where fraud or financial crime is confirmed, balances may be forfeited and reported to the relevant authorities.

Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of a dispute between you and jilivo, we encourage you to contact our support team in the first instance to seek an informal resolution. Our support team is available 24/7 via live chat and will endeavor to resolve your concern promptly and fairly.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for the resolution of any legal proceedings.

jilivo's decisions regarding game outcomes, account actions, and bonus eligibility are final and binding, subject to any applicable regulatory review process.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the jilivo Platform, please contact our support team:

• Live Chat: Available 24/7 directly from the jilivo Platform — the fastest way to reach us.
• Email: [email protected] — we aim to respond to all email enquiries within 24 hours.

For responsible gaming support or to activate self-exclusion, please visit our Responsible Gaming page or contact our support team directly. We take all responsible gaming requests seriously and process them immediately.

For general information about the jilivo Platform, our story, and our team, please visit our About Us page.