Gaming at jilivo should always be fun — a form of entertainment, not a way to make money or escape problems. We take our responsibility to Filipino players seriously, and we've built real tools to help you stay in control of your gaming experience. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines, jilivo has your back.
jilivo's responsible gaming program is built around one simple idea: players come first.
At jilivo, we believe that online gaming is a legitimate form of entertainment — but only when it stays that way. Problem gambling is a real issue that affects families across the Philippines, and we refuse to look the other way. That's why jilivo has invested in a comprehensive responsible gaming framework that gives every player the tools, information, and support they need to keep their gaming healthy.
Our responsible gaming program covers everything from age verification and deposit limits to self-exclusion and access to professional support. These aren't just checkboxes for us — they're a genuine part of how jilivo operates every single day. We monitor player behavior, flag potential problem gambling patterns, and proactively reach out to players who may need help.
If you ever feel like your gaming is getting out of hand, jilivo makes it easy to take a break, set limits, or exclude yourself entirely. No judgment, no hassle — just the support you need, when you need it.
Only gamble with money you can afford to lose. Gaming should never interfere with your rent, bills, food, or family responsibilities. If it does, it's time to use our tools or seek help.
Six core pillars of our responsible gaming program — built for Filipino players, enforced every day.
Every jilivo account goes through mandatory KYC (Know Your Customer) verification before any real-money play is allowed. We verify your government-issued ID — PhilSys, passport, driver's license, or SSS ID — to confirm you are 21 years of age or older. Accounts that cannot be verified are suspended immediately. There are no workarounds and no exceptions to the 21+ rule at jilivo.
jilivo lets you set daily, weekly, or monthly deposit limits directly from your account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you a real cooling-off period before any change takes effect. Decreasing a limit, on the other hand, is instant. This asymmetry is intentional: it's designed to protect you from impulsive decisions during a losing streak.
It's easy to lose track of time when you're deep in a game. jilivo's session timer lets you set a maximum play session length — from 30 minutes to several hours. When your session limit is reached, jilivo will display a clear notification and log you out automatically. You can also enable reality check reminders that pop up at regular intervals to show you how long you've been playing and how much you've wagered.
Sometimes you just need a short break. jilivo's cooling-off feature lets you temporarily suspend your account for a set period — 24 hours, 48 hours, one week, or one month. During a cooling-off period, you cannot log in, deposit, or place bets. Your account and balance are preserved and will be fully accessible again once the cooling-off period ends. No questions asked, no penalties applied.
If you feel that your gambling has become a problem, jilivo's self-exclusion tool allows you to permanently or temporarily block yourself from accessing the platform. Self-exclusion periods range from six months to five years, or you can choose a permanent exclusion. Once activated, self-exclusion cannot be reversed during the chosen period — this is a firm commitment designed to give you the space you need to recover. Contact our support team to activate self-exclusion at any time.
jilivo's responsible gaming team actively monitors player behavior for signs of problem gambling — such as chasing losses, dramatically increasing bet sizes, or playing for unusually long sessions. If our system flags your account, a member of our team may reach out to check in and remind you of the tools available. This proactive approach means you don't have to wait until things get serious before jilivo steps in to help.
Setting up responsible gaming tools on jilivo takes less than two minutes.
Head to jilivo and sign in using your registered email and password. All responsible gaming tools are accessible from your account dashboard — no need to contact support first.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu. From there, navigate to the "Responsible Gaming" tab.
Select the tool you want to activate — deposit limits, session timers, cooling-off period, or self-exclusion. Each tool has a clear description and simple controls. Set your preferred parameters and confirm.
Your chosen limits or restrictions take effect immediately upon confirmation. You'll receive an email confirmation to your registered address. For self-exclusion requests, our team will process and confirm within one hour.
If you're having trouble activating any responsible gaming tool, or if you want to request self-exclusion urgently, contact our 24/7 support team via live chat on the jilivo platform. We'll handle it right away.
All tools are free, instant to activate, and available to every jilivo account holder.
Cap how much you can deposit in a single day. Resets at midnight Philippine time.
Set a maximum deposit amount per week to keep your spending predictable and manageable.
A monthly cap gives you a big-picture view of your gaming budget across the whole month.
Automatically log out after a set play duration. Pairs well with reality check reminders.
Pop-up reminders at regular intervals showing your session duration and total wagers placed.
Block yourself from jilivo for 6 months, 1 year, 3 years, 5 years, or permanently.
Recognizing the signs early is the first step toward getting help. Be honest with yourself.
Answer these questions honestly. If you answer "yes" to two or more, consider using our tools or seeking help.
Please use jilivo's self-exclusion tool and consider reaching out to a professional counselor. You are not alone — help is available across the Philippines.
You don't have to face this alone. These organizations provide free, confidential support for problem gamblers and their families.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for all licensed gaming operators in the Philippines. PAGCOR's framework includes player protection standards that jilivo adheres to as part of its operating commitment.
The NCMH Crisis Hotline provides free mental health support across the Philippines. If gambling-related stress, anxiety, or depression is affecting your mental health, the NCMH can connect you with professional counselors and support services. Contact: 1553 (Luzon toll-free)
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly in Manila, Cebu, Davao, and other major Philippine cities.
In Touch provides free, confidential counseling and crisis intervention services in the Philippines. Their counselors are trained to help with addiction, including gambling addiction, and can provide referrals to specialized treatment programs across the country.
The Department of Health's mental health program provides access to community-based mental health services across the Philippines. Provincial and city health offices can refer individuals to appropriate treatment and support services for gambling-related issues.
Our own responsible gaming team is available 24/7 via live chat on the jilivo platform. We can help you activate any player protection tool, process a self-exclusion request, or simply talk through your concerns. Reach us anytime at [email protected]
PAGCOR (Philippine Amusement and Gaming Corporation) is the primary regulatory body overseeing gaming operations in the Philippines. PAGCOR's responsible gaming guidelines form the foundation of jilivo's player protection program. For more information on PAGCOR's responsible gaming initiatives, visit the official PAGCOR website directly.
Keep your jilivo experience fun and sustainable with these practical guidelines.
jilivo is built for Filipino players who want great entertainment — live casino, slots, bingo, sports betting, and more — with the peace of mind that comes from knowing a platform genuinely has your back. Set your limits, play your way, and enjoy the ride.
21+ only · Play responsibly · Tools available in every account · Support 24/7
jilivo is strictly for players aged 21 and above in accordance with Philippine law. Participating in real-money games involves financial risk. Please play responsibly and only wager what you can afford to lose. jilivo provides deposit limits, session timers, and self-exclusion tools accessible from your account dashboard. For more information, visit our Responsible Gaming page.