At jilivo, your privacy is not an afterthought — it's built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We believe every Filipino player deserves to know how their data is handled.
The most important things to know about how jilivo handles your personal data — plain and simple.
jilivo uses 256-bit SSL encryption on every page and every transaction. Your personal information and financial data are protected using the same security standards applied by Philippine banks. We take data security seriously — not just as a legal obligation, but as a core commitment to our players.
jilivo does not sell, rent, or trade your personal information to third-party marketers. Full stop. Your data is used to operate your account, verify your identity, process your payments, and improve the platform — nothing else. You won't get spam from companies we sold your details to.
You have the right to access, correct, and request deletion of your personal data at any time. You can also opt out of marketing communications from your account settings. jilivo respects your data rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
jilivo does not store your full GCash PIN, PayMaya credentials, or bank account passwords. Payment processing is handled through secure, certified payment gateways. We only retain the minimum payment information necessary to process withdrawals and comply with anti-money laundering regulations.
We tell you exactly what data we collect and why. No vague language, no hidden purposes. Every category of data we collect is listed in this policy with a clear explanation of how it is used. If we change how we use your data, we will notify you before those changes take effect.
jilivo's data practices comply with the Philippine Data Privacy Act of 2012 (RA 10173) and the regulations of the National Privacy Commission (NPC). We maintain a Data Protection Officer and follow all required data handling, breach notification, and retention procedures under Philippine law.
This Privacy Policy ("Policy") is issued by jilivo ("jilivo," "we," "us," or "our") and applies to all personal data collected, processed, and stored in connection with your use of the jilivo online gaming platform, including the website at jilivo.xyz, any associated mobile applications, and all related services (collectively, the "Platform").
jilivo is committed to protecting the privacy and personal data of all players and users of the Platform. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).
By registering an account on jilivo or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.
jilivo collects the following categories of personal data from players and users of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, withdrawal verification |
| Financial Data | GCash number, PayMaya account, bank account name and number (BPI, BDO, Metrobank) | Processing deposits and withdrawals, AML compliance |
| KYC Documents | Passport, PhilSys ID, SSS ID, driver's license, proof of address | Identity verification, regulatory compliance |
| Transaction Data | Deposit history, withdrawal history, wager records, game history | Account management, AML monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session data | Security monitoring, fraud prevention, platform optimization |
| Usage Data | Pages visited, games played, time spent, click patterns | Platform improvement, personalization, responsible gaming monitoring |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
jilivo does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect data relating to your racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by applicable law.
jilivo collects personal data through the following means:
jilivo uses the personal data we collect for the following specific purposes:
jilivo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.
Under the Philippine Data Privacy Act of 2012, jilivo processes your personal data on the following legal bases:
jilivo does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
jilivo retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
Upon expiry of the applicable retention period, jilivo will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected from further processing until deletion is possible.
jilivo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While jilivo takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the security of your own account credentials. See our Terms & Conditions for your account security obligations.
jilivo uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and analyze Platform usage. The following types of cookies are used:
You can manage your cookie preferences at any time through your browser settings or through the cookie preference center available on the Platform. Please note that disabling certain cookies may affect the functionality of the Platform.
jilivo does not use cookies to collect sensitive personal information or to track your activity on third-party websites outside of the jilivo Platform.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jilivo:
You have the right to request a copy of the personal data jilivo holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic account details directly from your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilivo's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests in certain circumstances.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilivo has processed your personal data in violation of the Data Privacy Act of 2012.
To exercise any of your data rights, please contact our Data Protection Officer using the details provided in Section 14. jilivo will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.
jilivo may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized parties.
The jilivo Platform is strictly intended for adults aged 21 years and above in accordance with Philippine regulations governing casino-style gambling. jilivo does not knowingly collect personal data from individuals under the age of 21.
If jilivo becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be handled in accordance with our Terms & Conditions and applicable regulatory requirements.
If you are a parent or guardian and believe that your child has registered on the jilivo Platform, please contact our support team immediately at [email protected] so that we can take prompt action.
jilivo primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where jilivo uses cloud infrastructure or service providers with data centers located abroad.
Where personal data is transferred outside the Philippines, jilivo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. Such safeguards may include:
You may request further information about the safeguards in place for international data transfers by contacting our Data Protection Officer at the details provided in Section 14.
jilivo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The date of the most recent revision is displayed at the top of this Policy.
Where changes to this Policy are material — meaning they significantly affect your rights or how we use your personal data — jilivo will notify you by:
Your continued use of the jilivo Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should discontinue use of the Platform and contact us to close your account.
We encourage you to review this Privacy Policy periodically to stay informed about how jilivo protects your personal data.
jilivo has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact us through the following channels:
jilivo will acknowledge all privacy-related enquiries within 48 hours and will provide a substantive response within 30 calendar days.
If you are not satisfied with jilivo's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.
Now that you know how jilivo protects your data, join hundreds of thousands of Filipino players who trust jilivo for their online gaming. Fast GCash payouts, 200+ live casino tables, and a platform that takes your privacy as seriously as your winnings.
21+ only · 256-bit SSL encrypted · Philippine Data Privacy Act compliant
jilivo is strictly for players aged 21 and above in accordance with Philippine law. Participating in real-money games involves financial risk. Please play responsibly and only wager what you can afford to lose. jilivo provides deposit limits, session timers, and self-exclusion tools accessible from your account dashboard. For more information, visit our Responsible Gaming page.